Support
Need help with Sweep? Write to [email protected]. A real person reads it.
Common questions
The report says nothing was found. Is the room clean? No, and the app says so on purpose. Sweep only sees what is transmitting while you sweep. A device that is off, not connected to any network, or on another network is invisible to any phone app. Treat an empty report as "nothing surfaced", not "nothing is there".
The report says the sweep is incomplete. Sweep tells you which check could not run: Bluetooth was off, permission was refused, the phone was not on Wi-Fi, a VPN was on, you finished before the network scan ended, or the sweep was under a minute. Fix that and sweep again. Sweep does not call a partial sweep clean.
Why does the hotel Wi-Fi show no devices? Many hotel and guest networks hide devices from each other. A camera on such a network will not show up, and Sweep tells you so.
A device says "Worth a look". Is it a camera? Not necessarily. It showed one weak sign, such as a port that some cameras use. Ordinary devices can show this too, so it is listed but not counted as a possible camera.
Why is there no magnetometer camera detector? Because it does not work. The magnetometer in a phone detects metal, such as a screw, a hinge or a nail, and not a lens. Sweep looks for cameras the way they can actually be found: as devices on your Wi-Fi network.
Why does it want Bluetooth permission but not location?
Bluetooth scanning is how trackers like AirTag, Tile and SmartTag are found. Sweep declares that permission with Android's neverForLocation flag, so on Android 12 and newer you are not asked for location. On Android 11 and older the system may ask, because it will not return Bluetooth results otherwise. Sweep does not read or keep your location either way.
A device is listed as "moved with you". Am I being tracked? Not necessarily. It means that device was heard through most of your sweep and its signal did not fade as you moved. That can also be a phone or headphones belonging to someone walking the same way. Walk somewhere else and sweep again. The report shows the evidence so you can judge; it does not deliver a verdict.
How do I cancel my subscription? In Google Play, under Payments and subscriptions. The app also has a "Manage subscription" link at the bottom of the start screen. Deleting the app does not cancel it.
I paid but the report is still locked. Tap "Restore purchase" at the bottom of the start screen or the report. If it still does not unlock, email us with the Google Play order number and we will sort it out.
Do you have my scan data? No. Nothing scanned ever leaves your phone. See the privacy policy.
Contact
[email protected] (Hugo Software)